ITIL and ITSM Made Easy
TOOLKIT CONTENTS
A comprehensive and detailed introduction to ITIL for both beginners and seasoned practitioners.
A unique reference kit comprising a series of 12 ITIL (2 page) fact sheets, covering each of the main ITIL disciplines
A full presentation on ITIL and service management, explaining how, what and why
ITIL Compliance Assessment Questionnaires
A comprehensive Excel based questionnaire kit to help you assess your compliance position with ITIL.
Rationale Documents and Presentation Template
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require improvement.
These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.
This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
THE NEXT STEP
The ITIL Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
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