A comprehensive and detailed introduction for both beginners and seasoned practitioners.
A unique reference kit comprising a series of twelve (two page) fact sheets, covering each of the main disciplines
A full presentation on ITIL and information technology service management, explaining how, what and why
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require focus and improvement.
These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.
This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
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The ITIL ® Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
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This is a detailed questionnaire set, designed to help you determine what areas are working well and which areas are in need of some attention with respect to best practice.
It basically assesses how your organization measures up against ITIL ® , and covers/reviews the first three levels (Level 1, Level 1.5 and Level 2) of process maturity.
The assessment is provided in Excel format, so that you can edit freely, print sub-sets, and manipulate to better assist your own situation.
To illustrate the quality of the assessment, we have produced the following sample pages:
The ITIL® Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
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ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office.