A unique reference kit comprising a series of 12 (two page) fact sheets, covering each of the main disciplines of the library.
A full presentation on ITIL and service management, explaining how, what and why
A comprehensive Excel based questionnaire kit to help you assess and examine your compliance position.
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require focus and improvement.
These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.
This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
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The ITIL ® Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
Purchase and Download For
This is a comprehensive introduction to ITIL ®. In fact it is so comprehensive that it is designed to help you on the way to ITIL certification through the Foundation exam.
It explains the management model, history, the different organizations involved, implementation, the different processes/disciplines, the evolution of ITIL version 3, and much much more. Through a rich combination of both text and graphics, it explains issues and concepts in both a colorful and easy to understand way.
The Guide is provided in MS-Word format, so that you can edit freely, print sub-sets, and manipulate to assist your own development.
To illustrate the depth and quality of the guide, we have produced the following sample pages:
The ITIL ® Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
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ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office.