Reference Sheets for non-ITIL Methods and Frameworks
TOOLKIT CONTENTS
A comprehensive and detailed introduction to ITIL for both beginners and seasoned practitioners.
A unique reference kit comprising a series of 12 ITIL (2 page) fact sheets, covering each of the main ITIL disciplines
A full presentation on ITIL and service management, explaining how, what and why
ITIL Compliance Assessment Questionnaires
A comprehensive Excel based questionnaire kit to help you assess your compliance position with ITIL.
ITIL Rationale Documents and Presentation Template
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require improvement.
This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
THE NEXT STEPThe ITIL Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
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Because ITIL does not exist in a vacuum, it is important to have at least some appreciation of the other methods and frameworks which exist in IT Service management related fields. The ITIL Toolkit therefore includes a selection of reference sheets to introduce these, including the following: ISO 20000, Six Sigma, eTom, CMMI, ISO 27001, PRINCE2, PMBOK, eSCM-SP and COBIT.
The following samples illustrate the quality of these unique sheets:
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The ITIL Toolkit can now be purchased online and downloaded directly to your Personal Computer.
To obtain this product for the special price of just $199, please visit our secure purchase page.
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