A comprehensive and detailed introduction for both complete beginners and seasoned practitioners.
A unique reference kit comprising a series of twelve (two page) fact sheets, covering each of the main disciplines of the process.
A full PowerPoint presentation on ITIL and service management, explaining how, what and why
A comprehensive Excel based questionnaire kit to help you assess and examine your compliance position.
These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.
This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
THE NEXT STEP
The ITIL ® Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
Purchase and Download For
These items comprise:
- a short review of the scoring system used in the ITIL® assessments (MS-Word)
- a template for a presentation for you to demonstrate the results of the assessment (PowerPoint)
These are essentially designed to help you move forward from the assessment itself.
To illustrate their quality, we have produced the following sample pages:
The ITIL ® Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
ITIL - FEEDBACK - PURCHASE
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office.