A comprehensive and detailed introduction to ITIL for both beginners and seasoned practitioners.
A unique reference kit comprising a series of 12 ITIL (2 page) fact sheets, covering each of the main ITIL disciplines
A full presentation on ITIL and service management, explaining how, what and why
A comprehensive Excel based questionnaire kit to help you assess your compliance position with ITIL.
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require improvement.
These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
THE NEXT STEP
The ITIL Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
Purchase and Download For
Preparation for the implementation of the latest version of ITIL (version 3) need not be an overwhelming task. If approached in a rational fashion, small steps can usually lead to a successful outcome far more quickly and easily than initially envisaged. With this in mind, the ITIL Toolkit includes an Excel based item to help prepare the ground, and set the right direction.
The Readiness Assessment goes through various aspects pertaining to your current position with respect to ITIL v3, including the Service Lifecycle, Concepts and Definitions, Processes, Principles and Models , etc. This is an ideal document for those converting from version 2 of ITIL, but is designed for all comers.
The following sample snapshots help to illustrate the depth and quality of this item:
PURCHASING THE TOOLKIT
The ITIL Toolkit can now be obtained online and downloaded straight to your own PC in seconds.
To obtain this product for just $199, simply visit our secure purchase page.
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