ITIL® and ITSM Made Easy
TOOLKIT CONTENTS
A comprehensive and detailed introduction for both beginners and seasoned practitioners.
A unique reference kit comprising a series of 12 (2 page) fact sheets, covering each of the main disciplines
A full presentation on ITIL and service management, explaining how, what and why
Compliance Assessment Questionnaires
A comprehensive Excel based questionnaire kit to help you assess your compliance position.
The Rationale Documents and Presentation Template
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require improvement.
These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.
This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.
These two items present the current version of ITIL from the perspective of a version 2 viewpoint.
THE NEXT STEP
The ITIL ® Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
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THE ITIL® TOOLKIT
This highly acclaimed toolkit can now be purchased online and downloaded straight to your PC. It comprises all the components documented on this website: the ITIL® Guide, the ITIL® Fact Sheets , the Management Presentation, the ITIL® Compliance Assessment, the ITSM Reference Sheets, the Bridging Kit and all the Assessment Reporting Aids.
Click Here to Purchase at a Special Price of Just $199
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office.
